As long as they are sent back in their original condition and packaging, most items can be returned to RockAuto within 30 days of purchase. RockAuto is terrible! Compare Rockauto's 2 phone numbers, and email address. Companies are selected automatically by the algorithm. It brings customers thousands of parts from over 200 manufacturers. United States - 53719. I order an part for my car and it was defective. It sells a variety of mechanical parts like brake pads and shock absorbers and body parts like bumpers and mirrors, interior trim like door handles. Store Rating. The only other option was a refund. An it took RockAuto over a month to send a replacement. Contacting Rockauto - by phone or otherwise. Processed a returned part and only refunded 10% of the balance. Zero customer service. Submit a Coupon. In case you didn't realize there was an alternative, the best phone number for Rockauto customer support is 866-762-5288. All Rockauto Contact Information. Online self-service ensures consistent quality and keeps our prices low for you! | Read 21-40 Reviews out of 732 RockAuto ranks 265th among Auto Parts sites. Beware of this company. They are considered to be part of the following sectors and industries: Consumer Discretionary, Automobiles & Components, Automotive. Absolutely no customer service. Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Submit A Coupon for RockAuto here. Share. RockAuto, LLC Corporate Headquarters 6418 Normandy Lane Suite 100 Madison, WI 53719 1-608-661-1376 Customer Service: Help Pages (tabs above) Order Status & Returns As you are heading north from the Indiana state line, Fort Street is the first flashing yellow light … RockAuto has a consumer rating of 1.6 stars from 484 reviews indicating that most customers are generally dissatisfied with their purchases. is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto. The algorithm is subject to change in future. Since it's been more than 30 days, they won't do anything about it. Madison, Wisconsin. Your experience matters. Easy to use parts catalog. Saturday 9am-1pm. Easy to use parts catalog. More how-tos for Rockauto customer support problems. Need refund”, “I've order something on this site and it gave me an error message but the money has came out of my account”, “The website said my bank did not except the transaction but yet the money was taken out of my bank just making sure I'm going to receive my parts”, “My card never works why try to order from you guys”, “Took money off my card when i shouldnt have”, “I had made a purchase online from rockauto but when I put my information it told me that my purchase was declined but on my bank card it said pending so I wanted to cancel my order”, “It took money out of my account but didn't place order”, “I needs brakes and I have purchased from u in the past and no one beats your company I don't know anything about fixing cars but I do know customer services I am a nurse and appreciate your company”, “Bought king pin kit not enough shims to finish job”. Rockauto Phone Number. Mon - Thur 7 to 10 / Fri 7 to 9 / Sat 7 to 6 / Sun 8 to 4, Shipping Service, Customer Care, Receptionist, Pros: Rockauto is associated with terms like private, e-commerce, b2c, automotive by their customers and industry analysts. Name *. 866-762-5288: Customer Service Tips for Calling Companies Like Rockauto Capital One Phone Number American Airlines Phone Number AT&T Phone Number Facebook Phone Number Boost Mobile Phone Number Comcast Phone Number United Airlines Phone Number Metro PCS Phone Number I am trying to solve the issue with my account What rock order it will not let me Pla... order ********** I just received this order and brought it in the house and something... WOW *Very impressed with RockAuto. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. discovered the switch is the wrong one, RockAuto does not list or show the correct unit. Email *. Monday-Friday 8am-5pm. RockAuto's customer service again said no. Best Cities for Jobs 2020 NEW! You can help! Rock Auto … +1 608 661 1376. Worst customer service EVER. | Read 881-900 Reviews out of 971 RockAuto is a completely online company. Sharing is caring. With great care given to selecting the correct part, and the enormous selection available on their site, Rock Auto represents the best deal online for car parts. Great customer service, great value. Fort Street intersects US 31 / 933 between US 12 and downtown Niles. Reviewers write the most about Rockauto Shipping Service and give it 3.0 stars out of 5. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. I placed a order tonight didn’t get comformation email. Contact Rock Auto by Email. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. There are 3 ways to reach Rockauto across 2 communication modes: phone, email. The staff of the company doesnt include any mechanic staff to provide auto repairs, but there are service manuals to help customers perform repair. They employ 57 people according to customers in the know. It obviously isn't, because it includes a front wheel hub that has the wrong number of splines in it. RockAuto has terrible customer service. The RockAuto customer service email address is a great alternative to initiating a RockAuto account recovery process. ", "Don’t trust Rock Auto parts", "Check you package immediately upon arrival to be sure you did not get shorted parts". Horrible customer service. The customer service is not to help the customer, it is to get through as many calls and respond to … You are looking up Rockauto customer care, so you probably already know who they are. Easy to use parts catalog. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. we ordered a power window switch for a customer's vehicle, but did not get the truck back from the customer until about 6 weeks later. I have been a customer of Rockauto for 15 years and they have had a few bad parts but i could contact customer service and they fixed the problem, however my last two orders have been total cluster F#$%s and i even email customer service and no response. How Do I Recover My Rockauto Account Access? GetHuman's relationship is with consumers and not with Rockauto or organizations like it. Price, Will never buy from them again, Good prices, Prices, Cheap price, Cons: Horrible customer service. (new bolts and anti-seize!) Suite 100. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. While 866-762-5288 is Rockauto's best toll-free number, there are 3 total ways to get in touch with them. A lot of the negative reviews on this site are related to that issue. My mechanic was able to call another auto parts supplier who knows what customer service is about and we will have the correct strut tomorrow. Not even a contact email is provided, you need much better customer service! We do not have a customer service phone number to provide assistance over the phone. Sunday closed. Customer service, Customer service terrible, Refund policy for defective item, Poor customer service when trying to get help, Return policy. (608) 661-1376 Call customer service Write review How many stars would you give RockAuto? The next best way to talk to their customer support team, according to other Rockauto customers, is by calling their 608-661-1376 phone number for their International Customer Service department. Sharing is what powers GetHuman's free customer service contact information and tools. It was started by the Taylor family. Rockauto offers major assemblies like CV axles, engine long blocks, steering gears and complete transmissions. The company is based in Madison, WI. How Do I Get Help Finding a Part for My Vehicle from Rockauto? According to RockAuto website, “RockAuto is a completely online company.” They “ do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via Find more RockAuto contact info … +1 866 762 5288. 6418 Normandy Lane. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Your experience matters. Rights Reserved, You Are About to Contact You can contact the customer service representative of Rockauto calling Rockauto's helpline phone numbers. We are located on the corner of Fort and 3rd Street. Customers are responsible for return shipping fees. It is an online parts store which carries a large selection of items. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. Terrible customer service and lost parts I have used Rockauto for years, no more. We are a professional repair company… We are a professional repair company with multiple locations. Join the 971 people who’ve already contributed. Compare Rockauto's 2 … The people ordering parts don't know what they are doing, and they order the wrong part. Pissed Consumer © 2020 All You can contact the customer service representative of Rockauto calling Rockauto's helpline phone numbers. How many stars would you give RockAuto? The way they keep auto parts prices so low, is there is not a customer service helpline or even a web chat portal. Contacting Rockauto. Rockauto also goes by or is associated with the names, Rock Auto, Rockauto, LLC. I ordered a hood release cable and they… I ordered a hood release cable and they sent me an … Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. Their competition, in the eyes of customers, are companies like Parts Geek, AutoZone, Advance Auto Parts, O'Reilly. Useful. Rockauto is ranked 31 out of 450 in Auto Parts and Accessories category. 866-762-5288: Customer Service. How Do I Get Help with an Existing Order from Rockauto? 4 RockAuto reviews. What can we help you with. What happened? They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. Reply. Customer Service. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Save my name, email, and website in this browser for the next time I comment. GEORGE 2 reviews. The parts they sent is not correct even though their website says it is the right part for the application. All of our customer service resources are available 24/7 online! RockAuto Return Policy. This specific instance is the only real issue I've ever had with Rock Auto after at least 30 separate orders. The more descriptive the email, the higher the chances of the issue being fixed completely and promptly. I need to order parts and talk to someone but no number works. So i returned it. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Including all the account details in the email is advised. “Paid for next shipping and didn't get it”, “Second part we recieved and it was damaged. Service 21 The best phone number for Rockauto is their 866-762-5288 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. The remainder was processed as a store credit. Available: call now & skip the wait! Do you have something to say about Rockauto? RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or … RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Rockauto provides customer service by email and also by phone. Need price headgacket ** Toyota Camry *. Rockauto has been on the market since 1999. Join the 732 people who’ve already contributed. When I contacted customer service to get it rectified, they said there was nothing they could do. A free inside look at company reviews and salaries posted anonymously by employees. Website. Jobs. I had a 500.00 dollar order that DHL lost it took weeks to get my refund with all the waiting and investigating that supposedly was taking place, nothing showed up I really don't think they do any investigating it's just a delay tactic.

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